How Salesforce is Supporting

 At Salesforce we believe technology is a powerful tool to accelerate private and public sector responses to COVID-19.

re-skill employees and respond efficiently on the heels of the COVID-19 pandemic.

In this series, we’ll do a deeper dive into each of the Work.com capabilities: why we built them, how we built them, and how customers can leverage them in their response to COVID-19. This week, we’ll focus on our manual contact tracing solution for the public sector. know more at visit for Salesforce online training

What is contact tracing for the public sector?

Salesforce’s Contact Tracing solution lets government organizations establish a manual contact tracing framework that allows officials to locate and inform people who may have been exposed to a pandemic by an infected person. States and local governments are able to establish a connected network of command centers on top of the Salesforce platform with the ability to manage large volumes of inbound and outbound communication. For citizens who test positive, or are showing symptoms, officials are able to coordinate the resources and personnel needed to ensure critical follow-up steps. These steps are essential for keeping the rest of the community safe.

Why it matters:

Across the globe, the public sector is facing the daunting task of slowing the spread of COVID-19 and protecting citizens. Given the highly infectious nature of COVID-19, it’s critical for state and local officials to be able to track the virus’ spread. They also need to be able to inform members of the community who have come into contact with an infected person in a timely manner.know more at visit for Salesforce online training

To learn more about how many states and local governments are turning to Salesforce’s Contact Tracing solution as a key part of their relief efforts, we talked with one of our Salesforce Public Sector leaders: Casey Coleman, SVP, Global Public Sector Digital Transformation. Read on for the full interview.

The opportunity to employ technology differently was, in our experience, spearheaded by some of the smaller states like Rhode Island, where Governor Raimondo was really a visionary in understanding the need to take action quickly.know more at visit for Salesforce online training

Previous to the partnership with Salesforce, Rhode Island used just paper-based contact tracing. You can imagine the manual effort. Just from one infected person, you might be talking to dozens of people that come in contact with that person and the scale of it rapidly becomes overwhelming. You have to write it down, then you have to enter it into a system and conduct an analysis. And then you have to go take more paper and contact the next set of people. That process is time-consuming, error-prone, and slow. It’s hard to find enough people to hire as contact tracers to be able to deal with this at scale.

The Salesforce platform has helped Rhode Island move quickly and scale up with a smaller number of contact tracers. Analytics are built directly into the platform to surface insights, make observations and provide recommendations, so you can track and be able to see graphically where you need to focus efforts.

That experience, and experiences with a few other Salesforce customers, started to create a successful pattern that we’re replicating with cities and states across the country.know more at visit for Salesforce online training

Secondly, a couple of the long lead time elements of putting anything into a public sector production environment are security and compliance. In Salesforce’s case, our platform is certified at the US Federal Government’s FedRAMP High level, so security and compliance is already built in. When a team needs to bring something into their environment, like contact tracing, they can take advantage of that existing built in security and compliance framework and get it into service much more quickly